Mercure Bengkulu

Location in the center which is closed to anywhere

Room bit smell no fresh. Amenities is not well prefer. Cause no tooth brush. The linen nees to be more clean.

24/7 room service. Entertainment. Breakfast. Lobby.

Gym and pool are basic.

Easy location, not too far from attractions, nice view from room, n gym was pretty good.

Long time for hot water in the shower, staff not communicated (we asked for laundry price, reception said gonna send one housekeeping to give us but they never came till we check out. And then we booked appointment for couple massage around 10:30 but the reception in spa said they free at 11. and 5mins before 11 we came to spa, and the other person was already standing infront of reception and they took the guy first. And told us that they don‘t have 2 therapist for our couple massage which is we did make reservation before hand. And then they offers at 1pm but we can‘t. And we told the reception to make us another appointment at 9pm and she said yes. And around 5mins before 9pm we called the reception spa from our room, and she just said again that they don‘t have therapist for our couple massage and she told us gonna call us if the therapist come. But they never called us until we check out.

I stay in room 609 just right up to the night club of the hotel it was so noisy , I asked receptionist they said the will check it the source of the noise , and the after hours I realized it’s the night club and clubbing place. It was so noisy , I begging at 3.am to change the room because I had long 25hr flight from Europe and seriously need a sleep.

The noise , the hotel seriously need improvement for cancelling noise or soundproofing.

Clean

Room not soundproof hearing neighbours and outside, AC wasnt worked ( remote playing up )called the reception to send technician but never came so need to figure out how to fix it our self

I was told that the hotel is relatively new and the staff at the reception and restaurant was very helpful and friendly. I didn't expect the nice lobby and nice restaurant at first so it was a nice surprise. The food was delicious.

The room was okay but the couch and toilet were not well maintained and a bit run down considering the hotel has not been around for too many years. The couch in particular has several stains.

The location & view (toward west)

Car parking. Need more reserved parking area for guest

All the staff were friendly and professional and straight away I was given an upgrade to a sea view room which was fantastic. The hotel itself is stunning and the room I was in was huge. The facilites were all pretty good. The pool could be bigger but its more than sufficient. The cleaning staff did a great job and the location is perfect to explore Bengkulu. This hotel helped make my stay really enjoyable and is a great addition to the town. I can't wait to hopefully return in April.

There wasnt much wrong with the hotel at all. It had a lot of corporate events on but this did not impact my stay other than parking at times was slightly awkward. I feel the top floor should be reserved for hotel guests.

Comfortable bed and strategic location.

We were waiting for more than 1 hr for check in because the room wasn’t ready. I need to call the receptionist to follow up when the room is ready. One of the room doesn’t have toothbrushes set and also no soap provided. The floor not clean.

brand new room with complete facility plus helpfull and Frirndly staff

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Style and Children Areas in particular the New Electronics Games Area Playground

NA

did not have hand soap nor body wash nor shampoo in the room, realized once taking a shower so too late. Room cleaning service should have detected the issue beforehand.

This place was a breath of fresh air. Comfortable, great pool and restaurant. We slept so well! The pool was lovely and the location very central.

We arrived at just before 6 pm and then later found that we had received a message to say that they would be giving our room away if we did not arrive by 6pm. If that had happened I would have been very very unhappy .. but it didn't.

Very comfortable, good facilities, great staff.

Not close to any of the main tourist attractions like beaches, historic sites etc but transport cheap so not a major problem.

Location

The access to swimming pool as it has to take the stairs despite to use the direct GF floor. The bathroom towel is very poor quality for 4 stars hotel.Also, getting second access card is very difficult as the receptions says the have running out of the card! Well.. hard to believe it as the daily rate for the room is not cheap tho. Quite horrible experience as I booked 4 rooms and were staying there for 5 nights.

Beds comfortable. Food was good. The hosts were very cooperative.

Construction on 10th floor flooded our room on 9th floor but they up graded us a new room freely.

Horrible noisy room next to elevator machine room screaming groups in the corridors, badly isolated. I booked the most expensive hotel in Bengkulu to guarantee me a comfortable stay, and it was a nightmare. And I could not be moved to another room because "sold out" due to a massive group. If you book such a group, feel blessed and block the one room you have for sale!

Horrible noisy room next to elevator machine room screaming groups in the corridors, badly isolated. I booked the most expensive hotel in Bengkulu to guarantee me a comfortable stay, and it was a nightmare. And I could not be moved to another room because "sold out" due to a massive group. If you book such a group, feel blessed and block the one room you have for sale!

The hospitality of the check-in officers was very helpful. Processing for check-in took a short time despite having a number of customers arrive at about the same time.

The sea view scenery from my 7th floor was not so much epic as the sea was far and lots of building in between. In my opinion, It was not a good scenic view.

Excellent room and amenities...new with everything working well plus highly customer friendly staff esprcially front desk.Mid town location

Breakfast not good quality for Western taste.Need more Western choices and better quality spreads,butter cheeses etc.Staff need training in Western cutlery requirements eg table knives

nice big room nice sitting area along window with good views